Our buddy Kyle at iFixIt.com has just announced a beta version of iFixIt Answers, a collaborative repair community for gadgets. It might be a great resource for friends and family who can't figure out how to work the TV remote.
How does it work?
You ask a question on Answers and then can follow as folks help out and answer your questions. This also creates a database of answers for multiple devices including MacBooks, iPods, and Sony laptops. It's a good idea because Kyle has a great following of DIYers and most of them aren't out to troll the forums with dumb questions or answers.
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